Name: 
 

How to Make a Complaint ENG 102 Oral Communication Process Listening


True/False
Indicate whether the sentence or statement is true or false.
 

 1. 
Question
 

 2. 
Question
 

 3. 
Question
 

 4. 
Question
 

 5. 
Question
 

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 6. 
Question
a.
a group that helps consumers
c.
a place to complain
b.
a consumer
d.
a company to for a second opinion
 

 7. 
Question
a.
lose your temper
d.
be clear
b.
give a deadline
e.
give up
c.
both b and d
 

Completion
Complete each sentence or statement.
 

 8. 
What three things should you do if you are making a complaint by phone?

__________________________________________________

_________________________________________________

_________________________________________________
 

 

 9. 
What four things should you include in your written complaint?

____________________________________________________

___________________________________________________

__________________________________________________

__________________________________________________
 

 

 10. 
Why should you keep records as evidence?  __________________________________

____________________________________________________________________
 

 



 
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