True/False
Indicate whether the sentence or statement is true
or false.
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1.
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When
making a complaint, you should be aggressive with the manager.
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2.
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When
making a complaint, you should be clear and tell them exactly what you want.
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3.
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It is
not important to keep receipts or credit agreements after you file a complaint.
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4.
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Stating a deadline is not important if you are making a complaint in
person.
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5.
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If
you do not get what you want, it’s a good idea to shout and scream at the manager.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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6.
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What
is Consumer Direct? A) | a group that helps consumers | C) | a place to complain | B) | a
consumer | D) | a company to for
a second opinion | | | | |
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7.
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What
should you do when you want to state your case? A) | lose your temper | D) | be clear | B) | give a
deadline | E) | give
up | C) | both b and
d | | | | |
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Completion
Complete each sentence or
statement.
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8.
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What
three things should you do if you are making a complaint by phone?
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9.
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What
four things should you include in your written complaint?
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__________________________________________________
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10.
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Why
should you keep records as evidence?
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____________________________________________________________________
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